Novastar packaging: Frequently Asked Questions (FAQs)

 What is Novastar Packaging's primary focus?

Answer: Novastar Packaging is dedicated to providing eco-friendly food packaging solutions. Our mission is to reduce environmental footprints by offering a wide range of sustainable and recyclable products.

Where is Novastar Packaging located?

Answer: Our office is located at #150 – 8600 Cambie Road, Richmond, BC V6X 4J9.

What materials are used in your products?

Answer: We prioritize using biodegradable, compostable, and recyclable materials in our products. This includes materials like bagasse, plant-based plastics, and other sustainable alternatives.

Are your products safe for food?

Answer: Absolutely! Our products meet and exceed ASTM standards, ensuring top quality and safety for food storage and serving.

How do I place an order?

Answer: You can explore our product range on our website,, and place an order directly. If you have specific queries or bulk order requirements, feel free to contact us.

Do you offer samples?

Answer: Yes, we do! You can request free sustainable disposable product samples from our website. Just cover the shipping, and we'll send them your way.

How long does delivery take?

Answer: For customers within the Greater Vancouver area, our delivery timeline is approximately 2 days. For those preferring UPS shipping, the estimated duration is around 3 days.

What is your return policy?

Answer: We stand by the quality of our products. If you're unsatisfied with your purchase, please contact us within 14 days of receiving your order, and we'll assist you with the return process.

How can I stay updated with Novastar Packaging's new products and initiatives?

Answer: Join our mailing list or follow us on our social media channels to stay updated with our latest products, offers, and sustainability initiatives.

Why should I choose eco-friendly packaging?

Answer: Eco-friendly packaging reduces environmental impact, decreases waste, and is often made from renewable resources. By choosing sustainable packaging, you're not only making a responsible choice for the planet but also aligning with a growing consumer preference for green products.

How can I collaborate or partner with Novastar Packaging?

Answer: We're always open to collaborations that align with our mission of promoting sustainability. Please reach out to us via our contact page to discuss potential partnerships or collaborations.

Do you offer custom branding or private labeling?

Answer: Yes, we do offer custom branding solutions for bulk orders. Please contact our sales team for more details.

Are all your products 100% biodegradable?

Answer: While a majority of our products are biodegradable, we also offer recyclable options. Each product's description on our website provides detailed information about its biodegradability and other eco-friendly attributes.

How do I dispose of your biodegradable products?

Answer: Our biodegradable products can be composted in industrial composting facilities. Please check with your local waste management services to ensure proper disposal.

Can I use your products in the microwave or oven?

Answer: Many of our products are microwave-safe, but it's essential to check individual product descriptions or labels for specific guidelines.

Do you offer bulk discounts or wholesale pricing?

Answer: Yes, we provide special pricing for bulk orders and wholesale clients. Please contact our sales team for more details and quotations.

How do I track my order?

Answer: Once your order is shipped, you'll receive a tracking number via email. You can use this number on our website or the respective courier's site to track your package.

What payment methods do you accept?

Answer: We accept all major credit cards, PayPal, and bank transfers. For large orders or B2B clients, we can also discuss other payment arrangements.

Can I visit your physical store or office?

Answer: Yes, you're welcome to visit our office at the provided address. We recommend calling ahead to ensure that a team member is available to assist you.

How does Novastar Packaging contribute to sustainability beyond selling products?

Answer: Beyond our product range, we are committed to raising awareness about the environmental impact of human activities. We actively engage in sustainability initiatives, educational programs, and carbon-neutral shipping practices.

I have a specific design in mind. Can you customize products?

Answer: Yes, we offer customization options for certain bulk orders. Share your design or idea with us, and our team will guide you through the customization process.

Do you ship internationally?

Answer: Currently, we primarily serve the Greater Vancouver area and parts of Canada. However, for large orders or specific requests, please contact us to discuss international shipping possibilities.

How do I provide feedback or suggestions?

Answer: We value our customers' feedback and suggestions. You can reach out to us via our contact page, email, or social media channels. Your insights help us improve and serve you better.

Are there any storage recommendations for your products?

Answer: To maintain the quality of our products, we recommend storing them in a cool, dry place, away from direct sunlight.

How can I stay informed about your promotions and discounts?

Answer: Joining our mailing list is the best way to stay updated on our latest promotions, discounts, and product launches. You can also follow us on our social media channels for real-time updates.